IT, Research Computing, Research Data, and Cyberinfrastructure Services

OBSOLETE, MOVED TO GOOGLE SHEETS SEE 8-29-23 EMAIL Service Categories or start at help.ucar.edu, help@ucar.edu, or 303-497-2000
Accounts, Identities, Access, and Permissions How does person A get access to thing B?	Analytics, Business Intelligence, and Reporting What does the data say and/or show?	Consulting and Advice for Custom IT Solutions What are possible approaches to my unique problem
Cybersecurity, Information Security What do I need to know about cybersecurity?	Data Centers, Facilities, and Hardware Hosting Where can I keep computer hardware?	Documentation and Training Where can I learn more about IT-related topics?
Email, Calendar, Collaboration What do we use for email, calendar, chat, and file sharing?	Enterprise Software, Applications, and Licenses What software is available to everyone?	Governance, Strategy, and Architecture How are decisions made across IT?
Infrastructure, Platforms, and Cloud Services What back-end IT services are being provided?	IT Purchases, Procurements, and Hiring How do I buy IT-related things and hire IT-related staff?	Lab, Center, and Program-Specific Services Who supports my highly specific custom need?
Networking, Voice, and Connectivity How do I get network connections, wifi, and phones?	Project and Portfolio Management How can I get project management support?	Research Computing and Cyberinfrastructure How can I get support for research-specific technologies?
Research Data Services How can I get support for my research data needs?	Researcher Services (Other) What services are specific to researchers and scientists?	Room, Meeting, and Event Technologies How do our multimedia services work?
Storage Services Where can I store data?	Support for Laptop, Desktop, and Tablet Users How do I get help for everything computer-related?	Web Platform and Website Services What back-end and user-facing web services exist?
Services by Category or start at help.ucar.edu, help@ucar.edu, or 303-497-2000
Accounts, Identities, Access, and Permissions How does person A get access to thing B?
Service	Scope	Audience
Accounts, Deactivations	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Accounts, New	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Accounts, Temporary Deactivations	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Permission Changes	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Requests for Access (RFA)	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Fischer Identity	UCAR, NCAR, UCP	IT
Identity Governance	UCAR, NCAR, UCP	IT, HR
Analytics, Business Intelligence, and Reporting What does the data say and/or show?
Service	Scope	Audience
PowerBI	UCAR, NCAR, UCP	persons needing robust reporting
Prism Analytics	UCAR, NCAR, UCP	persons needing reporting within Workday
Pure Research Information System	UCAR, NCAR	persons needing research productivity analytics
Reporting	UCAR, NCAR, UCP	persons needing robust reporting
Consulting and Advice for Custom IT Solutions What are possible approaches to my unique problem?
Service	Scope	Audience
NCAR\|UCAR Service Desk	UCAR, NCAR, UCP	everyone, any topic, any time
Cybersecurity, Information Security What do I need to know about cybersecurity?
Service	Scope	Audience
Contact OIS Now	UCAR, NCAR, UCP	everyone
Assessed Vendors List	UCAR, NCAR, UCP	everyone acquiring hardware or software
Cybersecurity Incident Management	UCAR, NCAR, UCP	everyone
Cybersecurity Risk Management	UCAR, NCAR, UCP	everyone
Cybersecurity Training	UCAR, NCAR, UCP	everyone
Firewall Requests	UCAR, NCAR, UCP	IT
GlobalProtect VPN	UCAR, NCAR, UCP	everyone
Information Security Policy and Standards	UCAR, NCAR, UCP	everyone
Restricted Hardware Standard	UCAR, NCAR, UCP	everyone acquiring hardware
Restricted Software Standard	UCAR, NCAR, UCP	everyone acquiring software
Secure Travel Guidelines	UCAR, NCAR, UCP	everyone
Security Operations Center	UCAR, NCAR, UCP	IT
Threat Monitoring, Detection, and Response	UCAR, NCAR, UCP	everyone
Vendor Security and Privacy Assessment	UCAR, NCAR, UCP	everyone acquiring software
Vulnerability Scanning and Remediation	UCAR, NCAR, UCP	IT
Data Centers, Facilities, and Hardware Hosting Where can I keep computer hardware?
Service	Scope	Audience
Data Center Services Colorado (DCSC)	UCAR, NCAR, UCP	IT, researchers
Mesa Lab Data Center (MLDC)	UCAR, NCAR, UCP	IT, researchers
NCAR Wyoming Supercomputing Center (NWSC)	UCAR, NCAR	IT, researchers
Documentation and Training Where can I learn more about IT-related topics?
Service	Scope	Audience
Jira Knowledge Base	UCAR, NCAR, UCP	everyone
LinkedIn Learning	UCAR, NCAR, UCP	everyone
wiki.ucar.edu	UCAR, NCAR, UCP	everyone
Workday Training Modules	UCAR, NCAR, UCP	everyone
Email, Calendar, Collaboration What do we use for email, calendar, chat, and file sharing?
Service	Scope	Audience
Gmail	UCAR, NCAR, UCP	everyone
Google Calendar	UCAR, NCAR, UCP	everyone
Google Chat	UCAR, NCAR, UCP	everyone
Google Drive	UCAR, NCAR, UCP	everyone
Google Meet	UCAR, NCAR, UCP	everyone
Microsoft Teams (attendee only, not host)	UCAR, NCAR, UCP	everyone
Slack	UCAR, NCAR, UCP	individual Slack licensees only (no enterprise support)
Zoom	UCAR, NCAR, UCP	Zoom-licensed users, everyone
Enterprise Software, Applications, and Licenses What software is available to everyone?
Service	Scope	Audience
Adobe Suite	UCAR, NCAR, UCP	users with Adobe licenses
Advance Notice	TBD	TBD
Cognos Business Intelligence / Cognos TM1	UCAR, NCAR, UCP	persons needing financial reporting
Cognos Report Bursting	TBD	TBD
Concur Travel and Expense	UCAR, NCAR, UCP	everyone
CrashPlan	UCAR, NCAR, UCP	everyone, IT
EPayments	UCAR, NCAR, UCP	EPayments users
FAB Forecasting, Analysis, and Budgeting	UCAR, NCAR, UCP	persons working on budgets
IFAS Accounting	UCAR, NCAR, UCP	IFAS Accounting users (financial)
IFAS Web Forms	UCAR, NCAR, UCP	IFAS Web Forms users (financial)
Gmail	UCAR, NCAR, UCP	everyone
Google Calendar	UCAR, NCAR, UCP	everyone
Google Chat	UCAR, NCAR, UCP	everyone
Google Docs	UCAR, NCAR, UCP	everyone
Google Drive	UCAR, NCAR, UCP	everyone
Google Forms	UCAR, NCAR, UCP	everyone
Google Meet	UCAR, NCAR, UCP	everyone
Google Sheets	UCAR, NCAR, UCP	everyone
Google Slides	UCAR, NCAR, UCP	everyone
Kuali Pre-Award	UCAR, NCAR, UCP	admins, admin assistants, researchers, research admins
Kuali Post-Award	UCAR, NCAR, UCP	admins, admin assistants, researchers, research admins
Lease Query	UCAR	staff within OCFO
Microsoft Excel	UCAR, NCAR, UCP	everyone
Microsoft Office	UCAR, NCAR, UCP	everyone
Microsoft Powerpoint	UCAR, NCAR, UCP	everyone
Microsoft Teams (attendee only, not host)	UCAR, NCAR, UCP	everyone
Microsoft Word	UCAR, NCAR, UCP	everyone
PandA Proposals and Awards	UCAR, NCAR, UCP	admins, admin assistants, researchers, research admins
Planview AgilePlace	UCAR, NCAR, UCP	AgilePlace users
Planview PPM Pro	UCAR, NCAR, UCP	project managers
Planview ProjectPlace	UCAR, NCAR, UCP	project managers
PowerBI	UCAR, NCAR, UCP	persons needing robust reporting
Prism Analytics	UCAR, NCAR, UCP	persons needing Workday reporting
Signature Authority	UCAR, NCAR, UCP	admins, admin assistants, managers
Slack	UCAR, NCAR, UCP	individual Slack licensees (no general support)
TimeCard (historical only)	UCAR, NCAR, UCP	admins, admin assistants, managers, HR
UProcure (JAGGAER)	UCAR, NCAR, UCP	admins, admin assistants, everyone
Visitor and Event Application	UCAR, NCAR, UCP	admins, admin assistants
Workday Financials	UCAR, NCAR, UCP	Workday FInancials users (financial)
Workday HCM	UCAR, NCAR, UCP	everyone
Zoom	UCAR, NCAR, UCP	persons with Zoom licenses
Governance, Strategy, and Architecture How are decisions made across IT?
Service	Scope	Audience
CIO Advisory Committee	UCAR, NCAR, UCP	everyone
Enterprise Change Control Board	UCAR, NCAR, UCP	everyone
IT Mission Support Council	UCAR, NCAR, UCP	everyone
Operations Council	UCAR, NCAR, UCP	everyone
President's Council	UCAR, NCAR, UCP	everyone
Cybersecurity Advisory Committee	UCAR, NCAR, UCP	IT
Network Coordination and Advisory Board	UCAR, NCAR, UCP	IT
Web Technical Advisory Group	UCAR, NCAR, UCP	web staff
Infrastructure, Platforms, and Cloud Services What back-end IT services are being provided?
Service	Scope	Audience
Active Directory	UCAR, NCAR, UCP	IT
Amazon Web Services	UCAR, NCAR, UCP	IT, researchers
Azure Cloud Computing Services	UCAR, NCAR, UCP	IT, researchers
Backups via Crashplan, Laptops and Desktops	UCAR, NCAR, UCP	everyone
Backups via Crashplan, Servers	UCAR, NCAR, UCP	IT
Cloud Brokerage	UCAR, NCAR, UCP	IT, researchers
Configuration Management, Mac	UCAR, NCAR, UCP	IT
Configuration Management, Linux	NCAR, UCP	IT
Configuration Management, Windows	UCAR, NCAR, UCP	IT
DHCP	UCAR, NCAR, UCP	IT
Domain Name Services (DNS)	UCAR, NCAR, UCP	IT
Google Cloud Computing Services	UCAR, NCAR, UCP	IT, researchers
License Servers	NCAR, UCP	IT
Notifier	UCAR, NCAR, UCP	IT
Virtual Servers	UCAR, NCAR, UCP	IT, researchers
IT Purchases, Procurements, and Hiring How do I buy IT-related things and hire IT-related staff?
Service	Scope	Audience
Bulk Buy	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
Computer Purchasing	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
IT Asset Tracking	UCAR, NCAR, UCP	admins, admin assistants, IT
IT-Related Hiring	UCAR, NCAR, UCP	admins, admin assistants, managers
Software Licensing	UCAR, NCAR, UCP	admins, admin assistants, staff, IT
Software Purchasing	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
Lab, Center, and Program-Specific Services Who supports my highly specific custom need?
Service	Scope	Audience
Aircraft IT	EOL	IT, researchers
Mission-Specific Website Support	NCAR, UCP	admins, LCP staff
Mission-Specific Server Administration	NCAR, UCP	researchers, LCP staff
Networking, Voice, and Connectivity How do I get network connections, wifi, and phones?
Service	Scope	Audience
Phone, Softphones, and Voicemail	UCAR, NCAR, UCP	everyone
Wifi, Eduroam	UCAR, NCAR, UCP	everyone
Wifi, UCAR Internal	UCAR, NCAR, UCP	everyone
Wifi, UCAR Visitor	UCAR, NCAR, UCP	everyone
Bi-State Optical Network (BiSON)	UCAR, NCAR, UCP	IT
Front Range GigaPop (FRGP)	UCAR, NCAR, UCP	IT
NETS Service Level Agreement	UCAR, NCAR, UCP	IT
Network Coordination and Advisory Board	UCAR, NCAR, UCP	IT
Network Engineering	UCAR, NCAR, UCP	IT
Network Infrastructure	UCAR, NCAR, UCP	IT
Network Operations Center	UCAR, NCAR, UCP	IT
Network Statistics	UCAR, NCAR, UCP	IT
Port Lists	UCAR, NCAR, UCP	IT
Routers	UCAR, NCAR, UCP	IT
StaffNet	UCAR, NCAR, UCP	IT
Switches	UCAR, NCAR, UCP	IT
Western Regional Network (WRN)	UCAR, NCAR, UCP	IT
Wireless Access Points	UCAR, NCAR, UCP	IT
Project and Portfolio Management How can I get project management support?
Service	Scope	Audience
AgilePlace	UCAR, NCAR, UCP	everyone
IT Change Management	UCAR, NCAR, UCP	everyone
IT Portfolio Management	UCAR, NCAR, UCP	everyone
IT Project Management	UCAR, NCAR, UCP	everyone
Planview PPM Pro	UCAR, NCAR, UCP	project managers, everyone
ProjectPlace	UCAR, NCAR, UCP	project managers, everyone
Service Catalog	UCAR, NCAR, UCP	everyone
Research Computing and Cyberinfrastructure How can I get support for research-specific technologies?
Service	Scope	Audience
Advanced Research Computing Portal (ARC)	NCAR	supercomputer users
Campaign Storage	NCAR	supercomputer users
Casper Cluster	NCAR	Casper users
Cheyenne Supercomputer	UCAR, NCAR, UCP	audience
CISL Learning Center	NCAR	supercomputer users
Classic Math Libraries	NCAR	supercomputer users using classic libraries
Climate Data Gateway	NCAR, UCP	persons needing climate data
CMIP Analysis Platform	NCAR	supercomputer users
Data Assimilation Research Testbed (DART)	NCAR	public
Derecho Supercomputer	NCAR	supercomputer users
Digital Asset Services Hub (DASH)	NCAR	public
Facilitation Service	NCAR	researchers, IT
Geoscience Community Analysis Toolkit (GeoCAT)	NCAR	public
GLADE Storage	NCAR	supercomputer users
Meteo AR, Meteo VR	NCAR	public
NCAR Wyoming Supercomputing Center (NWSC)	UCAR, NCAR	supercomputer users, hosted users
NWSC Tours	UCAR, NCAR, UCP, public	everyone
Research Data Archive (RDA)	NCAR	supercomputer users, public
Quasar Archival Storage	NCAR	supercomputer users
Stratus Object Storage	NCAR	supercomputer users
VAPOR Visualization and Analysis Platform	NCAR	ocean, atmosphere, and solar researchers
Vislab (NCAR Visualization Lab)	NCAR	researchers
Visualization Support	NCAR	researchers
Research Data Services How can I get support for my research data needs?
Service	Scope	Audience
Climate Data Gateway	public	everyone
CMIP Analysis Platform	NCAR	researchers
Digital Asset Services Hub (DASH)	NCAR, UCP	researchers, public
Quasar Archival Storage	NCAR	supercomputer users
Research Data Archive (RDA)	NCAR	supecomputer users, public
Research Data Management Plans	NCAR, UCP	admins, admin assistants, researchers, scientists
Research Data Planning Consultations	NCAR, UCP	researchers, scientists
Research Data Storage	NCAR, UCP	researchers, scientists
Researcher Services (Other) What services are specific to researchers and scientists?
Service	Scope	Audience
DOI Assignments	NCAR, UCP	admins, admin assistants, researchers, scientists
ORCID Services	NCAR, UCP	admins, admin assistants, researchers, scientists
Research-Specific Systems Administration	NCAR, UCP	researchers, scientists
Public-Facing Researcher Profiles	NCAR, UCP	researchers, scientists, web staff, library staff
Pure	NCAR, UCP	researchers, scientists, admins, NCAR DO
Room, Meeting, and Event Technologies How do our multimedia services work?
Service	Scope	Audience
CVent	CVent-licensed LCPOs	CVENT-licensed LCPOs
EventSquid	EventSquid-licensed LCPOs	EventSquid-licensed LCPOs
Event Support, Technical	UCAR, NCAR, UCP	everyone
Google Meet	UCAR, NCAR, UCP	everyone
Meeting Support, Technical	UCAR, NCAR, UCP	everyone
Room Technologies	UCAR, NCAR, UCP	everyone
Video Production for Events and Meetings	UCAR, NCAR, UCP	meeting and event leaders, admins, admin assistants
Zoom	UCAR, NCAR, UCP	everyone
Storage Services Where can I store data?
Service	Scope	Audience
Google Drive	UCAR, NCAR, UCP	everyone
Research Data Storage	NCAR, UCP	researchers, IT
Server-Based Legacy Storage for Desktops	UCAR, NCAR, UCP	everyone
Support for Laptop, Desktop, and Tablet Users How do I get help for everything computer-related?
Service	Scope	Audience
help.ucar.edu, help@ucar.edu, 303-497-2000	UCAR, NCAR, UCP	everyone
NCAR UCAR Service Desk	UCAR, NCAR, UCP	everyone
COMET-specific support	COMET	COMET staff
COSMIC-specific Support	COSMIC	COSMIC staff
UNIDATA-specific Support	UNIDATA	UNIDATA staff
Web Platform and Website Services What back-end and user-facing web services exist?
Service	Scope	Audience
Drupal	UCAR, NCAR, UCP	web staff
Lab-Center-Program Specific Website Support	NCAR, UCP	admins, admin assistants, LCP staff, web staff
Pantheon Hosting Service	UCAR, NCAR, UCP	web staff
Project-Specific Website Support	NCAR, UCP	admins, admin assistants, researchers, web staff
Researcher-Specific Website Support	NCAR, UCP	admins, admin assistants, researchers, web staff
Unity Theme	UCAR, NCAR, UCP	web staff
Web Design Advisory Group	UCAR, NCAR, UCP	web staff, WeDAG members
Web Technical Advisory Group	UCAR, NCAR, UCP	web staff, WeTAG members

Page tree

OBSOLETE, MOVED TO GOOGLE SHEETS

SEE 8-29-23 EMAIL

Service Categories

Services by Category

Accounts, Identities, Access, and Permissions

How does person A get access to thing B?

Accounts, Deactivations

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Accounts, New

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Accounts, Temporary Deactivations

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Permission Changes

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Requests for Access (RFA)

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Fischer Identity

UCAR, NCAR, UCP

IT

Identity Governance

UCAR, NCAR, UCP

IT, HR

Analytics, Business Intelligence, and Reporting

What does the data say and/or show?

PowerBI

UCAR, NCAR, UCP

persons needing robust reporting

Prism Analytics

UCAR, NCAR, UCP

persons needing reporting within Workday

Pure Research Information System

UCAR, NCAR

persons needing research productivity analytics

Reporting

UCAR, NCAR, UCP

persons needing robust reporting

Consulting and Advice for Custom IT Solutions

What are possible approaches to my unique problem?

NCAR|UCAR Service Desk

UCAR, NCAR, UCP

everyone, any topic, any time

Cybersecurity, Information Security

What do I need to know about cybersecurity?

Contact OIS Now

UCAR, NCAR, UCP

everyone

Assessed Vendors List

UCAR, NCAR, UCP

everyone acquiring hardware or software

Cybersecurity Incident Management

UCAR, NCAR, UCP

everyone

Cybersecurity Risk Management

UCAR, NCAR, UCP

everyone

Cybersecurity Training

UCAR, NCAR, UCP

everyone

Firewall Requests

UCAR, NCAR, UCP

IT

GlobalProtect VPN

UCAR, NCAR, UCP

everyone

Information Security Policy and Standards

UCAR, NCAR, UCP

everyone

Restricted Hardware Standard

UCAR, NCAR, UCP

everyone acquiring hardware

Restricted Software Standard

UCAR, NCAR, UCP

everyone acquiring software

Secure Travel Guidelines