Service Categoriesor start at help.ucar.edu, help@ucar.edu, or 303-497-2000 |
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Services by Categoryor start at help.ucar.edu, help@ucar.edu, or 303-497-2000 |
Accounts, Identities, Access, and PermissionsHow does person A get access to thing B? |
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| Service | Scope | Audience |
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Accounts, Deactivations | UCAR, NCAR, UCP | admins, admin assistants, managers, HR, IT |
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Accounts, New | UCAR, NCAR, UCP | admins, admin assistants, managers, HR, IT |
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Accounts, Temporary Deactivations | UCAR, NCAR, UCP | admins, admin assistants, managers, HR, IT |
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Permission Changes | UCAR, NCAR, UCP | admins, admin assistants, managers, HR, IT |
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Requests for Access (RFA) | UCAR, NCAR, UCP | admins, admin assistants, managers, HR, IT |
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Fischer Identity | UCAR, NCAR, UCP | IT |
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Identity Governance | UCAR, NCAR, UCP | IT, HR |
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Analytics, Business Intelligence, and ReportingWhat does the data say and/or show? |
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| Service | Scope | Audience |
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PowerBI | UCAR, NCAR, UCP | persons needing robust reporting |
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Prism Analytics | UCAR, NCAR, UCP | persons needing reporting within Workday |
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Reporting | UCAR, NCAR, UCP | persons needing robust reporting |
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Consulting and Advice for Custom IT SolutionsWhat are possible approaches to my unique problem? |
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| Service | Scope | Audience |
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NCAR|UCAR Service Desk | UCAR, NCAR, UCP | everyone, any topic, any time |
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What do I need to know about cybersecurity? |
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| Service | Scope | Audience |
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| UCAR, NCAR, UCP | everyone |
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Data Centers, Facilities, and Hardware HostingWhere can I keep computer hardware? |
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| Service | Scope | Audience |
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Mesa Lab Data Center (MLDC) | UCAR, NCAR, UCP | IT, researchers |
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NCAR Wyoming Supercomputing Center (NWSC) | UCAR. , NCAR | IT, researchers |
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| Anchor |
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| documentation |
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| documentation |
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Documentation and Training
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| Service | Scope | Audience |
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Jira Knowledge Base | UCAR, NCAR, UCP | everyone |
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LinkedIn Learning | UCAR, NCAR, UCP | everyone |
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wiki.ucar.edu | UCAR, NCAR, UCP | everyone |
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Workday Training Modules | UCAR, NCAR, UCP | everyone |
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Email, Calendar, CollaborationWhat do we use for email, calendar, chat, and file sharing? |
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| Service | Scope | Audience |
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Gmail | UCAR, NCAR, UCP | everyone |
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Google Calendar | UCAR, NCAR, UCP | everyone |
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Google Chat | UCAR, NCAR, UCP | everyone |
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Google Drive | UCAR, NCAR, UCP | everyone |
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Enterprise Software, Applications, and LicensesWhat software is available to everyone? |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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Governance, Strategy, and ArchitectureHow are decisions made across IT? |
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| Service | Scope | Audience |
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CIO Advisory Committee | UCAR, NCAR, UCP | everyone |
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Enterprise Change Control Board | UCAR, NCAR, UCP | everyone |
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IT Mission Support Council | UCAR, NCAR, UCP | everyone |
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Operations Council | UCAR, NCAR, UCP | everyone |
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President's Council | UCAR, NCAR, UCP | everyone |
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Cybersecurity Advisory Committee | UCAR, NCAR, UCP | IT |
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Network Change Advisory Board | UCAR, NCAR, UCP | IT |
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Web Technical Advisory GroupName | UCAR, NCAR, UCP | audienceweb staff |
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What back-end IT services are being provided? |
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| Service | Scope | Audience |
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Cloud Brokerage | UCAR, NCAR, UCP | IT, researchers |
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Configuration Management, Mac | UCAR, NCAR, UCP | IT |
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Configuration Management, Linux | NCAR, UCP | IT |
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Configuration Management, Windows | UCAR, NCAR, UCP | IT |
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DHCP | UCAR, NCAR, UCP | IT |
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Domain Name Services (DNS) | UCAR, NCAR, UCP | IT |
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License Servers | NCAR, UCP | IT |
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Virtual Servers | UCAR, NCAR, UCP | IT, researchersaudience |
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| Anchor |
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| purchasinghiring |
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| purchasinghiring |
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IT Purchases, Procurements, and Hiring
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| Service | Scope | Audience |
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Bulk Buy | UCAR, NCAR, UCP | admins, admin assistants, managers, IT |
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Computer Purchasing | UCAR, NCAR, UCP | admins, admin assistants, managers, IT |
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| UCAR, NCAR, UCP | admins, admin assistants, managers |
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Software Purchasing | UCAR, NCAR, UCP | admins, admin assistants, managers, IT |
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Lab, Center, and Program-Specific ServicesWho supports my highly specific custom need? |
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| Service | Scope | Audience |
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Aircraft IT | EOL | IT, researchers |
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Mission-Specific Server Administration | NCAR, UCP | researchers, LCP staff |
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Networking, Voice, and ConnectivityHow do I get network connections, wifi, and phones? |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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| Anchor |
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| projectmanagement |
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| projectmanagement |
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Project and Portfolio Management
How can I get project management support? |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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| Anchor |
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| researchcomputing |
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| researchcomputing |
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Research Computing and Cyberinfrastructure
How can I get support for research-specific technologies? |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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Research Data Services |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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| Anchor |
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| researcherservices |
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| researcherservices |
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Researcher and Scientist Services
What services are specific to researchers and scientists? |
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| Service | Scope | Audience |
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Research-Specific Systems Administration | NCAR, UCP | researchers, scientists |
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Public-Facing Researcher Profiles | NCAR, UCP | researchers, scientists, web staff, library staff |
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|
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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Storage ServicesWhere can I store data? |
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| Service | Scope | Audience |
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Google Drive | UCAR, NCAR, UCP | everyone |
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Research Data Storage | NCAR, UCP | researchers, IT |
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Server-Based Legacy Storage for DesktopsName | UCAR, NCAR, UCP | audienceeveryone |
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Support for Laptop, Desktop, and Tablet Users |
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| Service | Scope | Audience |
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Name | UCAR, NCAR, UCP | audience |
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What back-end and user-facing web services exist? |
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| Service | Scope | Audience |
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Drupal | UCAR, NCAR, UCP | web staff |
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Lab-Center-Program Specific Website Support | NCAR, UCP | admins, admin assistants, LCP staff, web staff |
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Pantheon Hosting Service | UCAR, NCAR, UCP | web staff |
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Project-Specific Website Support | NCAR, UCP | admins, admin assistants, researchers, web staff |
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Researcher-Specific Website Support | NCAR, UCP | admins, admin assistants, researchers, web staff |
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Unity Theme | UCAR, NCAR, UCP | web staff |
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Web Design Advisory Group | UCAR, NCAR, UCP | web staff, WeDAG members |
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Web Technical Advisory GroupName | UCAR, NCAR, UCP | audienceweb staff, WeTAG members |
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