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OBSOLETE, MOVED TO GOOGLE SHEETS

SEE 8-29-23 EMAIL

Service Categories

or start at help.ucar.edu, help@ucar.edu, or 303-497-2000

Accounts, Identities, Access, and Permissions
How does person A get access to thing B?
Analytics, Business Intelligence, and Reporting
What does the data say and/or show?
Consulting and Advice for Custom IT Solutions
What are possible approaches to my unique problem
?
Cybersecurity, Information Security
What do I need to know about cybersecurity?
Data Centers, Facilities, and Hardware Hosting
Where can I keep computer hardware?
Documentation and Training
Where can I learn more about IT-related topics?
Email, Calendar, Collaboration
What do we use for email, calendar, chat, and file sharing?
Enterprise Software, Applications, and Licenses
What software is available to everyone?
Governance, Strategy, and Architecture
How are decisions made across IT?
Infrastructure, Platforms, and Cloud Services
What back-end IT services are being provided?
IT Purchases, Procurements, and Hiring
How do I buy IT-related things and hire IT-related staff?
Lab, Center, and Program-Specific Services
Who supports my highly specific custom need?
Networking, Voice, and Connectivity
How do I get network connections, wifi, and phones?
Project and Portfolio Management
How can I get project management support?
Research Computing and Cyberinfrastructure
How can I get support for research-specific technologies?
Research Data Services
How can I get support for my research data needs?
Researcher
and Scientist
Services (Other)
What services are specific to researchers and scientists?
Room, Meeting, and Event Technologies
How do our multimedia services work?
Storage Services
Where can I store data?
Support for Laptop, Desktop, and Tablet Users
How do I get help for everything computer-related?
Web Platform and Website Services
What back-end and user-facing web services exist?

Services by Category

or start at help.ucar.edu, help@ucar.edu, or 303-497-2000

Anchor
accounts
accounts
Accounts, Identities, Access, and Permissions

How does person A get access to thing B?
ServiceScopeAudience
Accounts, Deactivations
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Accounts, New
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Accounts, Temporary Deactivations
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Permission Changes
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Requests for Access (RFA)
UCAR, NCAR, UCP
admins, admin assistants, managers, HR, IT
Fischer Identity
UCAR, NCAR, UCP
IT
Identity Governance
UCAR, NCAR, UCP
IT, HR

Anchor
analytics
analytics
Analytics, Business Intelligence, and Reporting

What does the data say and/or show?
ServiceScopeAudience
PowerBI
UCAR, NCAR, UCP
persons needing robust reporting
Prism Analytics
UCAR, NCAR, UCP
persons needing reporting within Workday
Pure Research Information System
UCAR, NCAR
persons needing research productivity analytics
Reporting
UCAR, NCAR, UCP
persons needing robust reporting

Anchor
consulting
consulting
Consulting and Advice for Custom IT Solutions

What are possible approaches to my unique problem?
ServiceScopeAudience
Name
Units
NCAR|UCAR Service Desk
UCAR, NCAR, UCP
everyone, any topic, any time

Anchor
cybersecurity
cybersecurity

audience

Cybersecurity, Information Security

What do I need to know about cybersecurity?
ServiceScopeAudience
Name
Units
Contact OIS Now
UCAR, NCAR, UCP
everyone
Assessed Vendors List
UCAR, NCAR, UCP
everyone acquiring hardware or software
Cybersecurity Incident Management
UCAR, NCAR, UCP
everyone
Cybersecurity Risk Management
UCAR, NCAR, UCP
everyone
Cybersecurity Training
UCAR, NCAR, UCP
everyone
Firewall Requests
UCAR, NCAR, UCP
IT
GlobalProtect VPN
UCAR, NCAR, UCP
everyone
Information Security Policy and Standards
UCAR, NCAR, UCP
everyone
Restricted Hardware Standard
UCAR, NCAR, UCP
everyone acquiring hardware
Restricted Software Standard
UCAR, NCAR, UCP
everyone acquiring software
Secure Travel Guidelines
UCAR, NCAR, UCP
everyone
Security Operations Center
UCAR, NCAR, UCP
IT
Threat Monitoring, Detection, and Response
UCAR, NCAR, UCP
everyone
Vendor Security and Privacy Assessment
UCAR, NCAR, UCP
everyone acquiring software
Vulnerability Scanning and Remediation
UCAR, NCAR, UCP
IT

Anchor
datacenters
datacenters

audience

Data Centers, Facilities, and Hardware Hosting

Where can I keep computer hardware?
ServiceScopeAudience
Name
Units
Data Center Services Colorado (DCSC)
UCAR, NCAR, UCP
IT, researchers
Mesa Lab Data Center (MLDC)
UCAR, NCAR, UCP
IT, researchers
NCAR Wyoming Supercomputing Center (NWSC)
UCAR, NCAR
IT, researchers

Anchor
documentation
documentation

audience

Documentation and Training

Where can I learn more about IT-related topics?
ServiceScopeAudience
Name
Units
Jira Knowledge Base
UCAR, NCAR, UCP
everyone
LinkedIn Learning
UCAR, NCAR, UCP
everyone
wiki.ucar.edu
UCAR, NCAR, UCP
everyone
Workday Training Modules
UCAR, NCAR, UCP
everyone

Anchor
email
email

audience

Email, Calendar, Collaboration

What do we use for email, calendar, chat, and file sharing?
ServiceScopeAudience
Name
Units
Gmail
UCAR, NCAR, UCP
everyone
Google Calendar
UCAR, NCAR, UCP
everyone
Google Chat
UCAR, NCAR, UCP
everyone
Google Drive
UCAR, NCAR, UCP
everyone
Google Meet
UCAR, NCAR, UCP
everyone
Microsoft Teams (attendee only, not host)
UCAR, NCAR, UCP
everyone
Slack
UCAR, NCAR, UCP
individual Slack licensees only (no enterprise support)
Zoom
UCAR, NCAR, UCP
Zoom-licensed users, everyone

Anchor
software
software

audience

Enterprise Software, Applications, and Licenses

What software is available to everyone?
ServiceScopeAudience
Name
Units
Adobe Suite
UCAR, NCAR, UCP
users with Adobe licenses
Advance Notice
TBD
TBD
Cognos Business Intelligence / Cognos TM1
UCAR, NCAR, UCP
persons needing financial reporting
Cognos Report Bursting
TBD
TBD
Concur Travel and Expense
UCAR, NCAR, UCP
everyone
CrashPlan
UCAR, NCAR, UCP
everyone, IT
EPayments
UCAR, NCAR, UCP
EPayments users
FAB Forecasting, Analysis, and Budgeting
UCAR, NCAR, UCP
persons working on budgets
IFAS Accounting
UCAR, NCAR, UCP
IFAS Accounting users (financial)
IFAS Web Forms
UCAR, NCAR, UCP
IFAS Web Forms users (financial)
Gmail
UCAR, NCAR, UCP
everyone
Google Calendar
UCAR, NCAR, UCP
everyone
Google Chat
UCAR, NCAR, UCP
everyone
Google Docs
UCAR, NCAR, UCP
everyone
Google Drive
UCAR, NCAR, UCP
everyone
Google Forms
UCAR, NCAR, UCP
everyone
Google Meet
UCAR, NCAR, UCP
everyone
Google Sheets
UCAR, NCAR, UCP
everyone
Google Slides
UCAR, NCAR, UCP
everyone
Kuali Pre-Award
UCAR, NCAR, UCP
admins, admin assistants, researchers, research admins
Kuali Post-Award
UCAR, NCAR, UCP
admins, admin assistants, researchers, research admins
Lease Query
UCAR
staff within OCFO
Microsoft Excel
UCAR, NCAR, UCP
everyone
Microsoft Office
UCAR, NCAR, UCP
everyone
Microsoft Powerpoint
UCAR, NCAR, UCP
everyone
Microsoft Teams (attendee only, not host)
UCAR, NCAR, UCP
everyone
Microsoft Word
UCAR, NCAR, UCP
everyone
PandA Proposals and Awards
UCAR, NCAR, UCP
admins, admin assistants, researchers, research admins
Planview AgilePlace
UCAR, NCAR, UCP
AgilePlace users
Planview PPM Pro
UCAR, NCAR, UCP
project managers
Planview ProjectPlace
UCAR, NCAR, UCP
project managers
PowerBI
UCAR, NCAR, UCP
persons needing robust reporting
Prism Analytics
UCAR, NCAR, UCP
persons needing Workday reporting
Signature Authority
UCAR, NCAR, UCP
admins, admin assistants, managers
Slack
UCAR, NCAR, UCP
individual Slack licensees (no general support)
TimeCard (historical only)
UCAR, NCAR, UCP
admins, admin assistants, managers, HR
UProcure (JAGGAER)
UCAR, NCAR, UCP
admins, admin assistants, everyone
Visitor and Event Application
UCAR, NCAR, UCP
admins, admin assistants
Workday Financials
UCAR, NCAR, UCP
Workday FInancials users (financial)
Workday HCM
UCAR, NCAR, UCP
everyone
Zoom
UCAR, NCAR, UCP
persons with Zoom licenses

Anchor
governance
governance

audience

Governance, Strategy, and Architecture

How are decisions made across IT?
ServiceScopeAudience
Name
Units
CIO Advisory Committee
UCAR, NCAR, UCP
everyone
Enterprise Change Control Board
UCAR, NCAR, UCP
everyone
IT Mission Support Council
UCAR, NCAR, UCP
everyone
Operations Council
UCAR, NCAR, UCP
everyone
President's Council
UCAR, NCAR, UCP
everyone
Cybersecurity Advisory Committee
UCAR, NCAR, UCP
IT
Network Coordination and Advisory Board
UCAR, NCAR, UCP
IT
Web Technical Advisory Group
UCAR, NCAR, UCP
web staff

Anchor
infrastructure
infrastructure

audience

Infrastructure, Platforms, and Cloud Services

What back-end IT services are being provided?
ServiceScopeAudience
Active Directory
UCAR, NCAR, UCP
IT
Amazon Web Services
UCAR, NCAR, UCP
IT, researchers
Azure Cloud Computing Services
UCAR, NCAR, UCP
IT, researchers
Backups via Crashplan, Laptops and Desktops
UCAR, NCAR, UCP
everyone
Backups via Crashplan, Servers
UCAR, NCAR, UCP
IT
Cloud Brokerage
UCAR, NCAR, UCP
IT, researchers
Configuration Management, Mac
UCAR, NCAR, UCP
IT
Configuration Management, Linux
NCAR, UCP
IT
Configuration Management, Windows
UCAR, NCAR, UCP
IT
DHCP
UCAR, NCAR, UCP
IT
Domain Name
Units
Services (DNS)
UCAR, NCAR, UCP
IT
Google Cloud Computing Services
UCAR, NCAR, UCP
IT, researchers
License Servers
NCAR, UCP
IT
Notifier
UCAR, NCAR, UCP
IT
Virtual Servers
UCAR, NCAR, UCP
IT, researchers

Anchor
purchasinghiring
purchasinghiring

audience

IT Purchases, Procurements, and Hiring

How do I buy IT-related things and hire IT-related staff?
ServiceScopeAudience
Name
Units
Bulk Buy
UCAR, NCAR, UCP
admins, admin assistants, managers, IT
Computer Purchasing
UCAR, NCAR, UCP
admins, admin assistants, managers, IT
IT Asset Tracking
UCAR, NCAR, UCP
admins, admin assistants, IT
IT-Related Hiring
UCAR, NCAR, UCP
admins, admin assistants, managers
Software Licensing
UCAR, NCAR, UCP
admins, admin assistants, staff, IT
Software Purchasing
UCAR, NCAR, UCP
admins, admin assistants, managers, IT

Anchor
labspecific
labspecific

audience

Lab, Center, and Program-Specific Services

Who supports my highly specific custom need?
ServiceScopeAudience
Name
Units
Aircraft IT
EOL
IT, researchers
Mission-Specific Website Support
NCAR, UCP
admins, LCP staff
Mission-Specific Server Administration
NCAR, UCP
researchers, LCP staff

Anchor
networking
networking

audience

Networking, Voice, and Connectivity

How do I get network connections, wifi, and phones?
ServiceScopeAudience
Name
Units
Phone, Softphones, and Voicemail
UCAR, NCAR, UCP
everyone
Wifi, Eduroam
UCAR, NCAR, UCP
everyone
Wifi, UCAR Internal
UCAR, NCAR, UCP
everyone
Wifi, UCAR Visitor
UCAR, NCAR, UCP
everyone
Bi-State Optical Network (BiSON)
UCAR, NCAR, UCP
IT
Front Range GigaPop (FRGP)
UCAR, NCAR, UCP
IT
NETS Service Level Agreement
UCAR, NCAR, UCP
IT
Network Coordination and Advisory Board
UCAR, NCAR, UCP
IT
Network Engineering
UCAR, NCAR, UCP
IT
Network Infrastructure
UCAR, NCAR, UCP
IT
Network Operations Center
UCAR, NCAR, UCP
IT
Network Statistics
UCAR, NCAR, UCP
IT
Port Lists
UCAR, NCAR, UCP
IT
Routers
UCAR, NCAR, UCP
IT
StaffNet
UCAR, NCAR, UCP
IT
Switches
UCAR, NCAR, UCP
IT
Western Regional Network (WRN)
UCAR, NCAR, UCP
IT
Wireless Access Points
UCAR, NCAR, UCP
IT

Anchor
projectmanagement
projectmanagement

audience

Project and Portfolio Management

How can I get project management support?
ServiceScopeAudience
Name
Units
AgilePlace
UCAR, NCAR, UCP
everyone
IT Change Management
UCAR, NCAR, UCP
everyone
IT Portfolio Management
UCAR, NCAR, UCP
everyone
IT Project Management
UCAR, NCAR, UCP
everyone
Planview PPM Pro
UCAR, NCAR, UCP
project managers, everyone
ProjectPlace
UCAR, NCAR, UCP
project managers, everyone
Service Catalog
UCAR, NCAR, UCP
everyone

Anchor
researchcomputing
researchcomputing

audience

Research Computing and Cyberinfrastructure

How can I get support for research-specific technologies?
ServiceScopeAudience
Name
Units
audience
Advanced Research Computing Portal (ARC)
NCAR
supercomputer users
Campaign Storage
NCAR
supercomputer users
Casper Cluster
NCAR
Casper users
Cheyenne Supercomputer
UCAR, NCAR, UCP
audience
CISL Learning Center
NCAR
supercomputer users
Classic Math Libraries
NCAR
supercomputer users using classic libraries
Climate Data Gateway
NCAR, UCP
persons needing climate data
CMIP Analysis Platform
NCAR
supercomputer users
Data Assimilation Research Testbed (DART)
NCAR
public
Derecho Supercomputer
NCAR
supercomputer users
Digital Asset Services Hub (DASH)
NCAR
public
Facilitation Service
NCAR
researchers, IT
Geoscience Community Analysis Toolkit (GeoCAT)
NCAR
public
GLADE Storage
NCAR
supercomputer users
Meteo AR, Meteo VR
NCAR
public
NCAR Wyoming Supercomputing Center (NWSC)
UCAR, NCAR
supercomputer users, hosted users
NWSC Tours
UCAR, NCAR, UCP, public
everyone
Research Data Archive (RDA)
NCAR
supercomputer users, public
Quasar Archival Storage
NCAR
supercomputer users
Stratus Object Storage
NCAR
supercomputer users
VAPOR Visualization and Analysis Platform
NCAR
ocean, atmosphere, and solar researchers
Vislab (NCAR Visualization Lab)
NCAR
researchers
Visualization Support
NCAR
researchers

Anchor
researchdata
researchdata
Research Data Services

How can I get support for my research data needs?
ServiceScopeAudience
Name
Units
audience
Climate Data Gateway
public
everyone
CMIP Analysis Platform
NCAR
researchers
Digital Asset Services Hub (DASH)
NCAR, UCP
researchers, public
Quasar Archival Storage
NCAR
supercomputer users
Research Data Archive (RDA)
NCAR
supecomputer users, public
Research Data Management Plans
NCAR, UCP
admins, admin assistants, researchers, scientists
Research Data Planning Consultations
NCAR, UCP
researchers, scientists
Research Data Storage
NCAR, UCP
researchers, scientists

Anchor
researcherservices
researcherservices
Researcher Services (Other)

Researcher and Scientist Services

What services are specific to researchers and scientists?
ServiceScopeAudience
Name
Units
DOI Assignments
NCAR, UCP
admins, admin assistants, researchers, scientists
ORCID Services
NCAR, UCP
admins, admin assistants, researchers, scientists
Research-Specific Systems Administration
NCAR, UCP
researchers, scientists
Public-Facing Researcher Profiles
NCAR, UCP
researchers, scientists, web staff, library staff
Pure
NCAR, UCP
researchers, scientists, admins, NCAR DO

Anchor
multimedia
multimedia

audience

Room, Meeting, and Event Technologies

How do our multimedia services work?
ServiceScopeAudience
Name
Units
CVent
CVent-licensed LCPOs
CVENT-licensed LCPOs
EventSquid
EventSquid-licensed LCPOs
EventSquid-licensed LCPOs
Event Support, Technical
UCAR, NCAR, UCP
everyone
Google Meet
UCAR, NCAR, UCP
everyone
Meeting Support, Technical
UCAR, NCAR, UCP
everyone
Room Technologies
UCAR, NCAR, UCP
everyone
Video Production for Events and Meetings
UCAR, NCAR, UCP
meeting and event leaders, admins, admin assistants
Zoom
UCAR, NCAR, UCP
everyone

Anchor
storage
storage

audience

Storage Services

Where can I store data?
ServiceScopeAudience
Name
Units
Google Drive
UCAR, NCAR, UCP
everyone
Research Data Storage
NCAR, UCP
researchers, IT
Server-Based Legacy Storage for Desktops
UCAR, NCAR, UCP
everyone

Anchor
support
support

audience

Support for Laptop, Desktop, and Tablet Users

How do I get help for everything computer-related?
ServiceScopeAudience
Name
Units
help.ucar.edu, help@ucar.edu, 303-497-2000
UCAR, NCAR, UCP
everyone
NCAR UCAR Service Desk
UCAR, NCAR, UCP
everyone
COMET-specific support
COMET
COMET staff
COSMIC-specific Support
COSMIC
COSMIC staff
UNIDATA-specific Support
UNIDATA
UNIDATA staff

Anchor
web
web

audience

Web Platform and Website Services

What back-end and user-facing web services exist?
ServiceScopeAudience
Name
Units
audience
Section
Column
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Drupal
UCAR, NCAR, UCP
web staff
Lab-Center-Program Specific Website Support
NCAR, UCP
admins, admin assistants, LCP staff, web staff
Pantheon Hosting Service
UCAR, NCAR, UCP
web staff
Project-Specific Website Support
NCAR, UCP
admins, admin assistants, researchers, web staff
Researcher-Specific Website Support
NCAR, UCP
admins, admin assistants, researchers, web staff
Unity Theme
UCAR, NCAR, UCP
web staff
Web Design Advisory Group
UCAR, NCAR, UCP
web staff, WeDAG members
Web Technical Advisory Group
UCAR, NCAR, UCP
web staff, WeTAG members
Column
width35%
recently-updated