IT, Research Computing, Research Data, and Cyberinfrastructure Services

Service Categories or start at help.ucar.edu, help@ucar.edu, or 303-497-2000
Accounts, Identities, Access, and Permissions How does person A get access to thing B?	Analytics, Business Intelligence, and Reporting What does the data say and/or show?	Consulting and Advice for Custom IT Solutions What are possible approaches to my unique problem
Cybersecurity, Information Security What do I need to know about cybersecurity?	Data Centers, Facilities, and Hardware Hosting Where can I keep computer hardware?	Documentation and Training Where can I learn more about IT-related topics?
Email, Calendar, Collaboration What do we use for email, calendar, chat, and file sharing?	Enterprise Software, Applications, and Licenses What software is available to everyone?	Governance, Strategy, and Architecture How are decisions made across IT?
Infrastructure, Platforms, and Cloud Services What back-end IT services are being provided?	IT Purchases, Procurements, and Hiring How do I buy IT-related things and hire IT-related staff?	Lab, Center, and Program-Specific Services Who supports my highly specific custom need?
Networking, Voice, and Connectivity How do I get network connections, wifi, and phones?	Project and Portfolio Management How can I get project management support?	Research Computing and Cyberinfrastructure How can I get support for research-specific technologies?
Research Data Services How can I get support for my research data needs?	Researcher and Scientist Services What services are specific to researchers and scientists?	Room, Meeting, and Event Technologies How do our multimedia services work?
Storage Services Where can I store data?	Support for Laptop, Desktop, and Tablet Users How do I get help for everything computer-related?	Web Platform and Website Services What back-end and user-facing web services exist?
Services by Category or start at help.ucar.edu, help@ucar.edu, or 303-497-2000
Accounts, Identities, Access, and Permissions How does person A get access to thing B?
Service	Scope	Audience
Accounts, Deactivations	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Accounts, New	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Accounts, Temporary Deactivations	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Permission Changes	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Requests for Access (RFA)	UCAR, NCAR, UCP	admins, admin assistants, managers, HR, IT
Fischer Identity	UCAR, NCAR, UCP	IT
Identity Governance	UCAR, NCAR, UCP	IT, HR
Analytics, Business Intelligence, and Reporting What does the data say and/or show?
Service	Scope	Audience
PowerBI	UCAR, NCAR, UCP	persons needing robust reporting
Prism Analytics	UCAR, NCAR, UCP	persons needing reporting within Workday
Reporting	UCAR, NCAR, UCP	persons needing robust reporting
Consulting and Advice for Custom IT Solutions What are possible approaches to my unique problem?
Service	Scope	Audience
NCAR\|UCAR Service Desk	UCAR, NCAR, UCP	everyone, any topic, any time
Cybersecurity, Information Security What do I need to know about cybersecurity?
Service	Scope	Audience
Information Security Policy and Standards	UCAR, NCAR, UCP	everyone
Data Centers, Facilities, and Hardware Hosting Where can I keep computer hardware?
Service	Scope	Audience
Mesa Lab Data Center (MLDC)	UCAR, NCAR, UCP	IT, researchers
NCAR Wyoming Supercomputing Center (NWSC)	UCAR, NCAR	IT, researchers
Documentation and Training Where can I learn more about IT-related topics?
Service	Scope	Audience
Jira Knowledge Base	UCAR, NCAR, UCP	everyone
LinkedIn Learning	UCAR, NCAR, UCP	everyone
wiki.ucar.edu	UCAR, NCAR, UCP	everyone
Workday Training Modules	UCAR, NCAR, UCP	everyone
Email, Calendar, Collaboration What do we use for email, calendar, chat, and file sharing?
Service	Scope	Audience
Gmail	UCAR, NCAR, UCP	everyone
Google Calendar	UCAR, NCAR, UCP	everyone
Google Chat	UCAR, NCAR, UCP	everyone
Google Drive	UCAR, NCAR, UCP	everyone
Enterprise Software, Applications, and Licenses What software is available to everyone?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Governance, Strategy, and Architecture How are decisions made across IT?
Service	Scope	Audience
CIO Advisory Committee	UCAR, NCAR, UCP	everyone
Enterprise Change Control Board	UCAR, NCAR, UCP	everyone
IT Mission Support Council	UCAR, NCAR, UCP	everyone
Operations Council	UCAR, NCAR, UCP	everyone
President's Council	UCAR, NCAR, UCP	everyone
Cybersecurity Advisory Committee	UCAR, NCAR, UCP	IT
Network Change Advisory Board	UCAR, NCAR, UCP	IT
Web Technical Advisory Group	UCAR, NCAR, UCP	web staff
Infrastructure, Platforms, and Cloud Services What back-end IT services are being provided?
Service	Scope	Audience
Cloud Brokerage	UCAR, NCAR, UCP	IT, researchers
Configuration Management, Mac	UCAR, NCAR, UCP	IT
Configuration Management, Linux	NCAR, UCP	IT
Configuration Management, Windows	UCAR, NCAR, UCP	IT
DHCP	UCAR, NCAR, UCP	IT
Domain Name Services (DNS)	UCAR, NCAR, UCP	IT
License Servers	NCAR, UCP	IT
Virtual Servers	UCAR, NCAR, UCP	IT, researchers
IT Purchases, Procurements, and Hiring How do I buy IT-related things and hire IT-related staff?
Service	Scope	Audience
Bulk Buy	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
Computer Purchasing	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
IT-Related Hiring	UCAR, NCAR, UCP	admins, admin assistants, managers
Software Purchasing	UCAR, NCAR, UCP	admins, admin assistants, managers, IT
Lab, Center, and Program-Specific Services Who supports my highly specific custom need?
Service	Scope	Audience
Aircraft IT	EOL	IT, researchers
Mission-Specific Server Administration	NCAR, UCP	researchers, LCP staff
Networking, Voice, and Connectivity How do I get network connections, wifi, and phones?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Project and Portfolio Management How can I get project management support?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Research Computing and Cyberinfrastructure How can I get support for research-specific technologies?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Research Data Services How can I get support for my research data needs?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Researcher and Scientist Services What services are specific to researchers and scientists?
Service	Scope	Audience
Research-Specific Systems Administration	NCAR, UCP	researchers, scientists
Public-Facing Researcher Profiles	NCAR, UCP	researchers, scientists, web staff, library staff
Room, Meeting, and Event Technologies How do our multimedia services work?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Storage Services Where can I store data?
Service	Scope	Audience
Google Drive	UCAR, NCAR, UCP	everyone
Research Data Storage	NCAR, UCP	researchers, IT
Server-Based Legacy Storage for Desktops	UCAR, NCAR, UCP	everyone
Support for Laptop, Desktop, and Tablet Users How do I get help for everything computer-related?
Service	Scope	Audience
Name	UCAR, NCAR, UCP	audience
Web Platform and Website Services What back-end and user-facing web services exist?
Service	Scope	Audience
Drupal	UCAR, NCAR, UCP	web staff
Lab-Center-Program Specific Website Support	NCAR, UCP	admins, admin assistants, LCP staff, web staff
Pantheon Hosting Service	UCAR, NCAR, UCP	web staff
Project-Specific Website Support	NCAR, UCP	admins, admin assistants, researchers, web staff
Researcher-Specific Website Support	NCAR, UCP	admins, admin assistants, researchers, web staff
Unity Theme	UCAR, NCAR, UCP	web staff
Web Design Advisory Group	UCAR, NCAR, UCP	web staff, WeDAG members
Web Technical Advisory Group	UCAR, NCAR, UCP	web staff, WeTAG members

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Service Categories

Services by Category

Accounts, Identities, Access, and Permissions

How does person A get access to thing B?

Accounts, Deactivations

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Accounts, New

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Accounts, Temporary Deactivations

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Permission Changes

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Requests for Access (RFA)

UCAR, NCAR, UCP

admins, admin assistants, managers, HR, IT

Fischer Identity

UCAR, NCAR, UCP

IT

Identity Governance

UCAR, NCAR, UCP

IT, HR

Analytics, Business Intelligence, and Reporting

What does the data say and/or show?

PowerBI

UCAR, NCAR, UCP

persons needing robust reporting

Prism Analytics

UCAR, NCAR, UCP

persons needing reporting within Workday

Reporting

UCAR, NCAR, UCP

persons needing robust reporting

Consulting and Advice for Custom IT Solutions

What are possible approaches to my unique problem?

NCAR|UCAR Service Desk

UCAR, NCAR, UCP

everyone, any topic, any time

Cybersecurity, Information Security

What do I need to know about cybersecurity?

Information Security Policy and Standards

UCAR, NCAR, UCP

everyone

Data Centers, Facilities, and Hardware Hosting

Where can I keep computer hardware?

Mesa Lab Data Center (MLDC)

UCAR, NCAR, UCP

IT, researchers

NCAR Wyoming Supercomputing Center (NWSC)

UCAR, NCAR

IT, researchers

Documentation and Training

Where can I learn more about IT-related topics?

Jira Knowledge Base

UCAR, NCAR, UCP

everyone

LinkedIn Learning

UCAR, NCAR, UCP

everyone

wiki.ucar.edu

UCAR, NCAR, UCP

everyone

Workday Training Modules

UCAR, NCAR, UCP

everyone

Email, Calendar, Collaboration

What do we use for email, calendar, chat, and file sharing?

Gmail

UCAR, NCAR, UCP

everyone

Google Calendar

UCAR, NCAR, UCP

everyone

Google Chat

UCAR, NCAR, UCP

everyone